AI virtual customer assistant
An AI virtual customer assistant is a personal assistant for every customer, available on your website, app and WhatsApp. It helps customers find the right product or service, answers questions, makes bookings and purchases, gives order and account updates, and follows up at the right moments, so customers get fast, personal help at every stage rather than only when something goes wrong.
00/0
personal assistance on every channel
<0s
average first response
More
conversations turned into bookings and sales
The problem today
- Customers who need help choosing leave the website without asking anyone.
- Engagement stops after the sale, so repeat purchases and renewals depend on luck.
- Personal service does not scale beyond business hours and the size of the team.
Who it is for
Customer Experience teams running customer engagement who want the virtual customer assistant journey automated end-to-end.
The agent ships pre-trained on customer experience workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Learn your offer
Products, services, pricing, policies and customer data are connected to the assistant.
Guide and advise
The assistant asks questions, recommends options and explains differences in plain language.
Complete the task
Bookings, orders, payments and account changes are completed inside the conversation.
Follow up
Reminders, updates, feedback requests and relevant offers are sent at the right moment.
What the agent does
Guided selling
Personal recommendations based on the customer's needs, budget and history.
Bookings and orders
Appointments, reservations and purchases completed in the chat.
Proactive engagement
Order updates, renewal reminders and re-engagement messages sent automatically.
Personal memory
Remembers preferences and past conversations for returning customers.
Frequently asked questions
How is this different from a support chatbot?
A support chatbot answers questions. A virtual customer assistant also advises, sells, books, follows up and personalises the experience across the whole customer journey.
Where can customers use it?
On your website, in your app, on WhatsApp and on other messaging channels.
Can it take payments?
It can send secure payment links or hand off to your checkout, so card details are never handled in the chat.
Can it use our brand voice?
Yes. Its name, personality and tone are configured to match your brand.
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