Agentic AI voice support agent
An agentic AI voice support agent answers your phone line in natural, human-sounding speech, understands what the caller needs and resolves it on the call. It handles common requests such as order and booking status, account questions, appointment changes and opening hours, collects details for anything it cannot finish, and transfers to a person with a summary so the caller never has to repeat themselves.
00/0
call answering with no hold queue
Zero
missed calls during peaks and after hours
000%
of calls transcribed and summarised
The problem today
- Calls go unanswered during busy periods, after hours and at weekends, and those callers go elsewhere.
- Long hold times and phone menus frustrate customers before they reach anyone.
- Agents spend their shifts answering the same few questions instead of complex calls.
Who it is for
Customer Experience teams running support & operations who want the voice support journey automated end-to-end.
The agent ships pre-trained on customer experience workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Connect your line
The agent is connected to your existing phone number or contact-centre platform.
Understand the caller
Speech is transcribed in real time and the caller's intent is identified in their own words, with no menu.
Resolve on the call
The agent looks up records, answers questions and completes actions such as bookings or changes.
Hand over with context
Complex or sensitive calls transfer to a person with a written summary of the conversation.
What the agent does
Natural conversation
Handles interruptions, accents and follow-up questions without rigid menus.
Live system actions
Checks orders, bookings and accounts and makes changes during the call.
Missed-call capture
Answers overflow and after-hours calls and records the caller's details and request.
Call summaries
Every call is transcribed and summarised into your CRM automatically.
Frequently asked questions
Can it use our current phone number?
Yes. It connects to your existing number or contact-centre platform, so customers call the same number as before.
Which languages does it speak?
It supports multiple languages and can detect the caller's language and respond in it.
How does it transfer to a person?
It transfers the call to the right team with a written summary, triggered by the caller's request, low confidence or negative sentiment.
Can it make outbound calls too?
Yes. It can make reminder, confirmation and follow-up calls as well as answering inbound calls.
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