
Agentic AI SDR agent
An agentic AI SDR (sales development representative) agent does the work of a first-line sales rep. It responds to website, WhatsApp and form enquiries within seconds, researches the lead's company, asks qualifying questions, scores the lead against your ideal customer profile, runs personalised follow-up, and books qualified meetings directly into your sales team's calendar, with every step logged in your CRM.
0-0x
more inbound leads converted into booked calls
00/0
lead response, including nights and weekends
000%
of leads followed up and logged in the CRM
The problem today
- Inbound leads wait hours for a reply, and many have lost interest by the time sales responds.
- Sales reps spend their day researching and chasing leads that will never buy.
- Follow-up is inconsistent, so warm leads go cold after one or two attempts.
Who it is for
Customer Experience teams running sales who want the ai sdr journey automated end-to-end.
The agent ships pre-trained on customer experience workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Respond instantly
Every new lead gets a relevant reply within seconds, on the channel they used.
Research and qualify
The agent researches the company and asks qualifying questions based on your criteria.
Follow up
Personalised follow-up sequences run by email and messaging until the lead responds or opts out.
Book and hand over
Qualified leads are booked into the right rep's calendar with a briefing note in the CRM.
What the agent does
Speed to lead
Replies to inbound enquiries within seconds, 24/7.
Lead research
Summarises the prospect's company, role and likely needs before the first reply.
Qualification and scoring
Applies your ideal customer profile and qualification framework consistently.
Meeting booking
Books directly into your team's calendars and updates the CRM.
Frequently asked questions
Does it replace our sales team?
No. It handles first response, research, qualification and follow-up, so your reps spend their time on qualified conversations and closing.
Which CRMs does it work with?
It integrates with common CRMs and calendar tools, so leads, notes and meetings appear where your team already works.
Can it do outbound prospecting too?
Yes. It can research target accounts and draft personalised outreach for approval, alongside handling inbound leads.
How do we keep messaging on-brand?
You set the tone, messaging and qualification rules, and can require approval before any outbound message is sent.
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