Utilities agents, by category.
Electric, rural and water billing & service agents. Select the role you want to automate inside each category.
Electric
1 agentRural
1 agentWater
1 agentAbout Utilities AI agents
Utility AI agents handle the contacts that fill a utility's queue: bills, payments, outages, new connections and meter questions. There are three here: one for electricity companies, one for water companies, and one for rural utilities whose customers use voice and WhatsApp rather than portals. Customers can report a fault with a photo and location, submit a meter reading, set up a payment plan through your existing gateway, and follow an application through to completion.
During a mass outage or a supply interruption, the agents absorb the spike and send area-level updates, so customers stop calling to ask. Hazard reports skip the queue and go straight to field dispatch with the location captured, and contamination reports go to your quality team with priority. They connect to your billing, metering and outage management systems through APIs or middleware.
Questions about Utilities AI agents
Can the agents handle a mass outage?
Yes. They scale instantly and push area-level updates, so customers stop calling to ask.
How are safety reports treated?
Hazard reports bypass the queue and go directly to field dispatch with the location captured.
Do they work without a smartphone?
The rural agent does. It runs over IVR and ordinary voice calls as well as WhatsApp.
How do we start with a utilities AI agent?
Pick the agent closest to what you need and book a call. We check the fit with your systems, run a pilot on one workflow with your own data, and test the agent against real requests before it goes live. If no agent fits, we build one: see AI agents.