Logistics agents, by category.
Track & trace, dispatch and last-mile support agents. Select the role you want to automate inside each category.
Delivery
2 agentsAlso on Microsoft Marketplace
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About Logistics AI agents
Logistics AI agents work on both sides of a delivery. The customer service agent handles the "where is my order" contacts: it tracks shipments across the carriers in your transport management system, explains delays, reschedules deliveries within your rules, shares proof of delivery, quotes freight rates and takes damage or loss claims. The delivery assistant supports drivers and hub staff on the road, with manifest and route answers, guided steps for refusals, wrong addresses and damaged parcels, safety procedures, and shift and attendance questions.
Both work from your transport management system, so customers and drivers see the same live data. Customers reach the agent on WhatsApp, web chat, your app or email, and get dispatch, delay and delivered updates without having to ask. Drivers use WhatsApp or lightweight mobile web, by voice if they prefer and in their own language. Our article on AI agents for logistics and last-mile delivery looks at where they help most.
Questions about Logistics AI agents
Can the agent track shipments across several carriers?
Yes. It brings together the status from every carrier integrated into your transport management system.
Can customers change a delivery themselves?
Within your operational rules, customers can reschedule, redirect or authorise a safe drop.
Does the driver assistant work on basic phones?
Yes. It runs on WhatsApp and lightweight mobile web, with voice input. Manifest, route and proof-of-delivery data sync with your transport management system.
How do we start with a logistics AI agent?
Pick the agent closest to what you need and book a call. We check the fit with your systems, run a pilot on one workflow with your own data, and test the agent against real requests before it goes live. If no agent fits, we build one: see AI agents.