General insurance customer AI agent
A general insurance customer AI agent handles motor, home, travel and property policy servicing: instant quotes, renewals with no-claim-bonus applied, endorsements such as address or nominee changes, claim intimation with photo upload, cashless garage lookup and instant policy document downloads — on web, app or WhatsApp.
50%
reduction in policy-servicing call volume
Minutes
from claim intimation to registered claim number
24/7
renewals and document access
The problem today
- Renewal journeys break across quote, payment and document delivery systems.
- Claim intimation at the roadside is slow and paperwork-heavy for the customer.
- Simple endorsements consume disproportionate branch and call-centre effort.
Who it is for
Insurance teams running general insurance who want the customer journey automated end-to-end.
The agent ships pre-trained on insurance workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Quote
Vehicle or property details captured conversationally to return an instant premium.
Renew
NCB, add-ons and payment completed in one uninterrupted flow.
Claim
First notice of loss with photo upload, surveyor scheduling and live tracking.
Service
Endorsements, duplicate policy copies and nominee updates self-served.
What the agent does
Instant quotes
Motor, home and travel premiums with add-on comparison in seconds.
Claim intimation
Guided FNOL with images, documents and status notifications.
Network lookup
Nearest cashless garages and workshops with contact details.
Self-service endorsements
Address, nominee, contact and vehicle transfer updates.
Frequently asked questions
Can customers renew motor policies end-to-end?
Yes — quote, add-ons, NCB, payment and instant policy PDF are handled in one flow.
Does it support photo-based claim intimation?
Customers can upload damage photos and documents directly in chat for the surveyor.
Can it explain add-on covers?
It explains zero-depreciation, roadside assistance and similar add-ons in plain language with pricing impact.
Which channels are supported?
Website, mobile app, WhatsApp and IVR with a consistent experience.
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