Airline agents, by category.
Booking, disruption and loyalty concierge agents. Select the role you want to automate inside each category.
Growth
2 agentsAbout Airline AI agents
Airline AI agents cover the passenger journey and the people who serve it: booking, changes and check-in; post-booking support for delays, cancellations, baggage and refunds; a copilot for gate and contact-centre staff; and marketing and loyalty agents for personalised offers and win-back.
Connected to your PSS, DCS, payment gateway and loyalty platform, they reprice against fare rules, rebook passengers during disruption, and apply EU261 and equivalent compensation rules to your flight data, escalating exceptions with the passenger record and timeline attached. Offers stay inside the fare and revenue-management rules your team defines.
Questions about Airline AI agents
Can the agent change or cancel a booking?
Yes. Integrated with your PSS and payment gateway, it reprices against fare rules, collects any fare difference and reissues the ticket, with a full audit trail.
How does it handle major disruption?
It notifies affected passengers, offers alternatives within your rules and rebooks them, escalating only the exceptions to your team with the context attached.
Is passenger data kept private?
Passenger and payment data stays in your environment or a private deployment, encrypted in transit and at rest, with role-based access and full logs.
How do we start with a airline AI agent?
Pick the agent closest to what you need and book a call. We check the fit with your systems, run a pilot on one workflow with your own data, and test the agent against real requests before it goes live. If no agent fits, we build one: see AI agents.