Pharmacy dealer AI agent
A pharmacy dealer AI agent gives retail pharmacies and stockists a 24/7 ordering desk. It checks live stock and net price for the account, captures bulk and repeat orders, explains running schemes and credit position, suggests substitutes and generics when an SKU is short, and tracks dispatch, near-expiry and returns — without anyone calling the distributor's order desk.
24/7
ordering without the order desk
Fewer
lost lines through substitute suggestions
Faster
expiry and return claim resolution
The problem today
- Order desks are jammed with routine stock, price and scheme calls from retailers.
- Short-supply SKUs stall the order instead of converting to an available substitute.
- Returns, expiry claims and credit-note status are chased manually for days.
Who it is for
Pharmacy teams running pharmacy who want the dealer journey automated end-to-end.
The agent ships pre-trained on pharmacy workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Authenticate the dealer
The retailer or stockist is verified and mapped to their account terms and pricing.
Check and quote
Live stock, net rate, scheme benefit and credit availability returned instantly.
Capture the order
Bulk lists, repeat orders and substitutes captured and written into the DMS/ERP.
Track post-order
Dispatch, invoice, near-expiry and return-claim status handled proactively.
What the agent does
Stock & price check
Live availability and account-specific net rates across depots.
Bulk & repeat ordering
Paste or upload a list; the agent resolves SKUs and confirms the order.
Schemes & credit
Explains current schemes, slabs, outstanding balance and credit headroom.
Returns & expiry
Raises expiry and breakage claims and tracks credit-note issuance.
Frequently asked questions
Does it enforce credit limits?
Yes. Orders are validated against the account's credit position and terms before confirmation.
Can it suggest generics?
It suggests approved equivalents and substitutes from your catalogue when a SKU is unavailable.
Which channels do dealers use?
WhatsApp is most common, with web portal and app supported alongside it.
Does it integrate with our DMS?
Stock, pricing, orders and claims sync with your distributor management system or ERP.