Pharma customer AI agent
A pharma customer AI agent answers product questions from HCPs, distributors and patients strictly within approved labelling. It retrieves prescribing information, dosage, contraindications and storage guidance, supports stockists with order and availability queries, and captures adverse-event and product-quality reports in a compliant, fully logged workflow that routes to pharmacovigilance immediately.
Fewer
repeat questions reaching MedInfo teams
Compliant
adverse-event capture on every channel
24/7
product information access for HCPs and partners
The problem today
- Medical information teams are flooded with repeat questions already answered in the label.
- Distributor order and availability queries are handled by the same overloaded team.
- Adverse-event capture is inconsistent, creating pharmacovigilance and audit risk.
Who it is for
Pharma teams running pharma who want the customer journey automated end-to-end.
The agent ships pre-trained on pharma workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Ground on approved content
Only approved labelling, PI and MedInfo documents form the answer set — nothing generated freely.
Identify the requester
HCP, distributor and patient flows differ in depth, language and permitted content.
Answer or escalate
In-label questions are answered with citations; anything off-label routes to MedInfo.
Capture safety signals
Adverse events and quality complaints are captured in structured form and sent to pharmacovigilance.
What the agent does
Approved product answers
Dosage, indications, contraindications and storage cited from approved documents.
Distributor support
Stock, order status, schemes and dispatch queries for stockists and distributors.
Adverse-event intake
Compliant, structured AE and PQC capture with immediate routing and audit trail.
MedInfo escalation
Off-label and complex clinical queries handed to a qualified human with full context.
Frequently asked questions
Will it answer off-label questions?
No. Off-label queries are never answered by the agent; they are routed to your medical information team.
How is compliance ensured?
Answers are restricted to approved documents, every interaction is logged, and AE triggers fire automatically.
Can it be deployed privately?
Yes — private cloud or on-premise/offline LLM deployment is supported for regulated environments.
Does it support multiple markets?
Content can be scoped per market so each country's approved labelling and language are used.