Mining customer AI agent
A mining customer AI agent serves ore and mineral buyers, transporters and contractors. It answers grade and specification questions, quotes against contracts, confirms loading slots, tracks dispatch and weighbridge status, delivers invoices, test certificates and permits, and coordinates logistics — replacing the phone-and-email chase that surrounds every consignment.
Fewer
status calls into the despatch office
Faster
document and certificate turnaround
Auditable
record of every coordination exchange
The problem today
- Buyers and transporters call the despatch office repeatedly for load and weighbridge status.
- Grade, specification and test-certificate requests are fulfilled manually and slowly.
- Logistics coordination across contractors happens on scattered calls with no audit trail.
Who it is for
Mining teams running mining who want the customer journey automated end-to-end.
The agent ships pre-trained on mining workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Connect operations data
Contracts, grades, dispatch schedules, weighbridge and invoicing systems are linked.
Authenticate the party
Buyers, transporters and contractors see only their own consignments and terms.
Answer and coordinate
Slots, status, documents and quantities resolved in the conversation.
Escalate exceptions
Quality disputes, safety and compliance issues go straight to the responsible team.
What the agent does
Grade & spec answers
Product specifications, assay ranges and test certificates delivered on demand.
Dispatch & weighbridge status
Live consignment, loading-slot and weighbridge updates per vehicle.
Contract quoting
Prices and quantities quoted against the buyer's contract terms.
Document delivery
Invoices, e-way bills, permits and certificates issued instantly after verification.
Frequently asked questions
Can transporters use it?
Yes. Drivers and transport partners get slot, gate and weighbridge information on WhatsApp.
Does it handle compliance documents?
It issues permits, e-way bills and certificates from your systems after verifying the requester.
Is it safe for quality disputes?
Disputes are logged and routed to your quality team with the assay record attached, never auto-resolved.
Which systems does it need?
ERP, dispatch/weighbridge and document management — connected via APIs or middleware.