State government citizen services AI agent
A state government AI agent unifies citizen access across departments. Residents check scheme eligibility, apply for welfare benefits and certificates, find the right department and officer, register and escalate grievances, and track application status — all through one multilingual assistant instead of navigating dozens of portals.
Millions
of citizen interactions handled concurrently
Multilingual
coverage across the state's languages
Higher
scheme awareness and uptake
The problem today
- Citizens don't know which of hundreds of schemes they qualify for.
- Each department runs its own portal, creating a fragmented citizen experience.
- Grievance escalation is opaque, eroding trust in service delivery.
Who it is for
Government teams running state who want the state journey automated end-to-end.
The agent ships pre-trained on government workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Ask
Citizens describe their need in plain language, in any supported language.
Match
Eligibility rules across schemes are evaluated from a few profile questions.
Apply
Applications initiated with document checklists and department routing.
Escalate
Grievances tracked with SLA timers and automated escalation.
What the agent does
Scheme eligibility
Cross-department benefit matching from income, occupation and category.
Application support
Certificates, subsidies and welfare applications with status tracking.
Department directory
The right office, officer and contact for any citizen need.
Grievance escalation
SLA-driven escalation with transparent citizen-facing status.
Frequently asked questions
Can it run across multiple departments?
Yes — it federates content and workflows from every department into one citizen interface.
How is misinformation prevented?
Responses are grounded strictly on official notifications and government orders, with citations.
Can it be deployed on government infrastructure?
Yes, including fully offline LLM deployments inside state data centres.
What about citizens with low digital literacy?
Voice and WhatsApp support in local languages makes access possible without app installation.
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